OPUS SoundBed Refund Policy

Christopher Schenk
Christopher Schenk
  • Updated

Last Updated: 1/23/2024

At OPUS we want you to be fully satisfied with your SoundBed purchase. If for any reason you are not completely happy with your SoundBed, you may request a return for a refund within 60 days from the date of delivery.


While there is no restocking fee or other hidden fees please note the following:

Original Shipping Fees: The original shipping fee is not refunded as it is a hard cost.

The SoundBed Shipping Box: We recommend all customers to keep your SoundBed box for general transport, service, and the possibility of returns, as few facilities sell boxes large enough for SoundBed - if you require a replacement box there is a flat rate fee of $80USD for us to ship you a new box.

To initiate a return, please contact our Customer Experience team at support@feelopus.com and we will email you a prepaid return shipping label.

Once we receive your returned SoundBed, and we inspect it and verify that it is in undamaged condition, we will issue a full refund of your SoundBed purchase price, less any original shipping fees.

Refunds will be processed back to the original payment method used within approximately 10-15 business days of our receipt of the returned unit.

If your SoundBed is not functioning properly, please refer to the SoundBed Limited Warranty for coverage of warranty claims due to defects in materials and workmanship

We genuinely want you to have an incredible experience with SoundBed. Please contact us if you have any issues or concerns so we can resolve them to your satisfaction. Our team is available at support@feelopus.com to help with returns or anything else you may need.