SoundBed is shipping in batches based on the release schedule provided at the time of your order.
We do our best to be proactive in providing customers with order status updates as they become available.
There are a few ways to get more information about the status of your order:
1. You can check the progress and status of your SoundBed by logging into our SoundBed Tracker. Log in using the same email address used when placing your order. This app that lets you track your SoundBed order from production to delivery and updates in real-time, so you can check the tracker anytime for the latest on your SoundBed’s progress and learn more about its manufacturing process.
2. General updates on shipping and production status are available on the Updates section of our website.
3. Batch specific email updates are sent out on a regular basis, if you can't find your update email or believe you haven't received one feel free to reach out to support!
4. For shipped orders: Order tracking is available for orders that have been shipped, you can log in here to see the status of your order and any tracking information that is available.